Metrolift Policies

Personal Care Attendants

Persons who might need extra help while traveling on Metrolift can have their personal care attendant (PCA) certified to travel with them. The PCA will ride for free on Metrolift, but only when traveling with the certified rider. Riders should make Metrolift aware that they intend to use a PCA when they are applying for Metrolift service. Obtaining a PCA is the rider's responsibility. Metrolift does not provide PCAs.

Passengers requiring a PCA must indicate that the PCA will accompany the rider on the requested trip when the reservation is made. This will help us ensure that we have space available on the bus for the PCA to ride.

Visitor Policy

Persons visiting the Waukesha County area who can show an "ADA Paratransit Eligible" identification card issued by another transit system, OR who can provide proof of disability, OR who can self-certify as to inability to ride Waukesha Metro Transit or contract fixed-route service, may use Waukesha Metrolift or Transit Express ADA complementary paratransit service for 21 days within a 365 day period. After 21 days of service within the 365 day period, the visitor must be certified by Waukesha Metro Transit to use complementary paratransit service offered by Waukesha Metrolift or Transit Express.

Guest Policy

Metrolift riders may bring guests along with them on their trip. THe guest must pay a fare to ride. If you are bringing a guest with you, be sure to inform Metrolift of this when making your trip reservation.

Reservation & Subscription Information