Information Technology Responsibilities

Our primary responsibilities are to:

  • Manage the City of Waukesha network and its computer / computer peripheral systems;

  • Manage and support all data communications, including the City metropolitan area fiber network, wireless, as well as network  storage technologies;

  • Manage the City internal Print Shop and integrate its functions more tightly into City IT, delivering a more enhanced customer experience;

  • Manage TV25 (cable TV local access)  along with guiding the technology and integrating this important resource more tightly into City IT;

  • Monitor and direct the growth and performance of both hardware and software;

  • Coordinate with departments concerning information services and assist in compiling data for long and short-term projects as requested by  departments;

  • Maintain a technology Help Desk to assist customers;

  • Maintain and manage the City internal and external web site (Departments maintain content);

  • Comply with government guidelines governing Information Technology;

  • Consult with departments regarding computer purchases;

  • Evaluate, recommend, and implement emerging technology;

  • Provide technical assistance on software applications;

  • Support legacy hardware and software systems critical to City operations;

  • Technological Project Management;

  • Voice over IP (VoIP) as well as analog phone support;

  • Support of City smart personal devices (PDA, iPhone, Blackberry and other acceptable and supported communication devices);

  • Supply 24x7 support for "critical City systems";

  • And develop and implement guidelines for:

    •     Hardware/software standardization;
    •     Anti- Virus/Spam/Spyware/phishing prevention/detection;
    •     Compliance and IT policy;
    •     Network Security & Management;
    •     Software licensing;
    •     Hardware/software registration;
    •     Internet access;
    •     E-mail access;
    •     Firewall configuration / Maintenance;
    •     Backup procedures;
    •     Disaster recovery planning (within budget limitations);