Welcome to the Information Technology Department The City of Waukesha Information Technology Department (City IT)
investigates and supports initiatives that utilize technology to facilitate
the City of Waukesha mission of public service, specifically described in
goal 3.0 of the Strategic Plan -CUSTOMER FOCUSED ORGANIZATION:
Provide prompt and responsive service with a caring attitude.
City IT is committed to fiscal responsibility, collaborating with other
departments and government agencies to provide effective technical
solutions, resulting in an organization which continuously improves its
technology tools to better serve City departments, who in turn, better
serve the citizens of Waukesha and its taxpayers.
City IT focus is to provide easy access to secure, reliable, and timely
information. City IT is responsible for all information technology policy
and management, these duties include providing administrative overview,
guidance, and foundation in the areas of planning, recommending, installing
and supporting all computing and telecommunication technology resources
utilized in City of Waukesha municipal functions.
Program Description:
Our primary responsibilities are to:
* Manage the City of Waukesha network and its computer / computer
peripheral systems;
* Manage and support all data communications, including the City
metropolitan area fiber network, wireless, as well as network
storage technologies;
* Manage the City internal Print Shop and integrate its functions more
tightly into City IT, delivering a more enhanced customer experience;
* Manage TV25 (cable TV local access) along with guiding the technology
and integrating this important resource more tightly into City IT;
* Monitor and direct the growth and performance of both hardware and
software;
* Coordinate with departments concerning information services and assist
in compiling data for long and short-term projects as requested by
departments;
* Maintain a technology Help Desk to assist customers;
* Maintain and manage the City internal and external web site (Departments
maintain content);
* Comply with government guidelines governing Information Technology;
* Consult with departments regarding computer purchases;
* Evaluate, recommend, and implement emerging technology;
* Provide technical assistance on software applications;
* Support legacy hardware and software systems critical to City operations;
* Technological Project Management;
* Voice over IP (VoIP) as well as analog phone support;
* Support of City smart personal devices (PDA, iPhone, Blackberry and other
acceptable and supported communication devices);
* Supply 24x7 support for "critical City systems";
* And develop and implement guidelines for:
* Hardware/software standardization;
* Anti- Virus/Spam/Spyware/phishing prevention/detection;
* Compliance and IT policy;
* Network Security & Management;
* Software licensing;
* Hardware/software registration;
* Internet access;
* E-mail access;
* Firewall configuration / Maintenance;
* Backup procedures;
* Disaster recovery planning (within budget limitations);
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